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ProSyst Support Packages are designed to overcome any obstacles when developing, deploying and
operating your ProSyst or Open Source Eclipse Equinox based products or systems. The ProSyst
Support Packages give you the assurance required to use OSGi and Java software in commercial
projects or products.
There are three standard service programs available, explained in more detail below.
| Support Contract |
Bronze |
Silver |
Gold |
| Support Hours |
40 |
100 |
210 |
| Email Support |
X |
X |
X |
| Phone Support (normal business hours) |
X |
X |
X |
| Access to online Developer Zone including Support case tracking, FAQ, documentation, howtos, knowledge database, patch and product upgrade information |
X |
X |
X |
| Access to named support team member |
- |
X |
X |
| Access to named developer |
- |
- |
X |
| Virus protected up- and download platform |
X |
X |
X |
| Error correction of reported bugs |
X |
X |
X |
| Number of contained developer licenses of mBedded Server Extensions |
- |
1 |
5 |
| Number of contained runtime licenses mBedded Server Extensions |
- |
3 |
100 |
| Annual support activities report |
- |
- |
X |
There is an annual fee for each package. Please contact us via email at » sales@prosyst.com to learn more and to order one of the support packages.
In addition to the Support Packages mentioned above ProSyst provides tailor-made support agreements to meet specific customer requirements and needs.
Please contact our support team at » support@prosyst.com, if you have any questions related to our support services.
Please contact us if we can be of help to set up the right » collaboration tools for your project.
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